Withdrawal - Return - Exchange

Return:

You can return the goods within 14 days of receipt.
To do so, please use the below withdrawal form and return the relevant items to us with sufficient postage. The return shipping costs are to be paid by the buyer.
Send to: LEDaquaristik GmbH, Retour, Schierbusch 2, 33161 Hövelhof, Germany
Please also note that we will charge for any signs of use or transport damage. Therefore, please ensure that the items are well packaged.
A refund will be issued after the goods have arrived and been inspected via the originally selected payment method.

Exchange:

For the items you wish to purchase instead, place a new regular order through our store. It is not possible to offset the orders.

Excluded from withdrawal:

Items that are excluded from the right of return include, among others, aquarium covers and additional items that are made to customer-specific measurements and thus are made to order. (U-profiles, E-profiles, gravel trims), see Withdrawal policy

Here is the form for shipment by mail or fax: PDF Withdrawal form
Send to LEDaquaristik GmbH, Schierbusch 2, 33161 Hövelhof, Germany, Fax: +49 5257 93 666 51

Withdrawal form:

Hereby I/we cancel the contract I/we concluded regarding the purchase of the following goods:

Order number *

Ordered on *

Received on *

First name *

Last name *

E-Mail *

The withdrawal refers to the following goods

Payment was made by *

Account holder *

IBAN *

BIC

Fields marked with asterisks (*) are required.

By clicking continue you confirm that you have read our data protection information and have accepted our general terms and conditions. *